Why the first 30 secs & the last 2 mins of anything are the most important parts (aka how to rescue a very public disaster)

Standing in the booth, looking out at the ten people awkwardly dancing in a space that was built for 400, I felt sick.
I’m about to tell you one of the most important pieces of information I know. Then I’m going to tell you the rest of that story in order to prove it’s true and to help you hold it in your brain (because that’s what storytelling does!).
Here’s the fact:
The most important parts of any talk, blog, presentation or podcast is…