The Best Question To Start A Conversation With
– And How To Avoid Small Talk.

 

Have you ever had a period in your life where you’ve wished you lived in a sitcom?

Not for everything.

Just to imagine what would happen if, when asked a certain question, you actually told the truth.

A rash decision

Several years ago, I took the bold step of quitting a job with great prospects and a boss I loved, to move from Edinburgh to London.

Why? Because I was DESPERATE to work at a (then new-ish) radio station called Xfm.

At the time, it felt like smart confidence.

Then I actually moved, and realised that it was perhaps blind naivety, coupled with an over-inflated sense of self, the result of being a big fish (one of the only indie show hosts!) in a small pond (Scottish Radio).


Cut to seven months later:

I had discovered that everyone and her mum also wanted to work at Xfm.
I was barely even working, sending demos to EVERY radio station in the country, desperate to get a job ANYWHERE.

 

Why I wished I lived in a sitcom

The thing I hated most, was people asking me what I did.

I felt soul-destroyed by the idea of what I was doing. I didn’t want to admit what I was doing.

So, instead, I lied.
Or, rather, wildly embellished the truth:

“What do you do?”

“I’m currently freelancing for a bunch of different people [who aren’t paying me], I’ve been doing some guesting on this digital radio network [I went in once, for free] and I’m meeting with Program Controllers of a few different radio stations [I’ve had one email from one. He 
rejected my demo]. 

 

 

“Wow, sounds like you’re really busy!”

“Yeah!” [big, fake, toothy, desperate, dead-eyed grin]

 

Sometimes, I thought about how funny it would be, if I actually told the truth.


“What do you do?”

“Mostly, I pace the corridors of my apartment, weeping, wondering why I ever left my great job in Edinburgh. Sometimes I’ll mix it up a bit with panicking that, having only ever done radio, I’m completely unemployable in every field”.

“Wow, sounds like you’re really busy!”

“Um, no…hence the weeping… and the panicking. Were you not listening?”.

 

A disclaimer

There are a lot of situations when “What do you do?” is perfectly ok as an opener.

For example, at a conference or networking event – somewhere where people have gone specifically to meet other professionals.

Or if you’ve already been chatting, and have a sense that that person does have a job or business for you to ask about.

(I do sometimes tag it with, “Do you work?”, so they can easily say if they don’t)
But my point is, in other situations, people can HATE that question as an ice-breaker.

So I still prefer to ask something else first.

 

So, what’s the alternative to “What do you do”?

I’ve heard suggested, “Where are you from?” – which can be alright, but has definitely led me down some cul de sacs.
“Where are you from?”

“Toronto”

“Have you always lived in Toronto?”

“Yes”

“Ever wanted to live anywhere else?”

“Not really”

“Oh. Ok. Well, nice to meet you”

Don’t get me wrong: to me, that’s still enough of a chat for a chase-up email.

(Find out more about those here and here and exactly how and why to write one, here)

 

I’ve also read a lot of suggestions for zazzy opening questions
“If you were a tree, which tree would you be?”; “What would you rather do, fly or be invisible?”

These are great and really fun,
but – for me – require a certain level of bravery that I don’t always have the energy for. Especially if there is a better alternative.

 

My killer opening question for almost any situation

For something that could lead to a more substantial chat, I’m a HUGE fan of,

 

“How’s your week been so far?”

Especially when followed by,

 “What’s been the best part of it?”

Why I LOVE this question
  • Everyone has an answer for it
  • Because it’s vague, that person can answer it with as little or as much depth as they choose
  • It will usually give you a pretty good sense of what that person does do
  • It can also (especially if you use the follow up) tell you about something that person is passionate about.

Getting someone discuss what they’re most passionate about is usually MUCH more fun
– PLUS it makes that person feel great about themselves
(which, remember, will make them feel great about YOU! For more on that, see here and here)

 

My favourite thing this question does
  • It creates a certain intimacy between you and the person you ask.

As it’s a question that you would ask of your beloveds, it puts you and this new person a lot further down the line in terms of getting comfortable with each other. 

Clients often say to me, “The thing is, I just *hate* making small talk!”. 

I always respond, “So do I.  I just don’t do it”.

If you hate making small talk – just don’t do it!

(Click here to tweet that!)

Asking a question like this gets you straight into the meaty stuff about someone – no need to discuss the weather or the canapés.

 

Your Turn 

Try it out this week.

You don’t have to start with a stranger – just ask some people you know and (with the follow-up question), see how much depth you get in their answers.

 

Over To You

Do you have a favourite question you ask when you meet people?
What do you like about it?


Let me know in the comments below, or by clicking here.

Thanks for reading!

If you know anyone else that would enjoy this post, or find the question suggestions useful, you can share it by clicking on one of the round buttons below

You rule,

xx (Yes Yes) Marsha

 

PS I got the job at Xfm in the end. Even Wikipedia says so – see here.

PPS want to know my best-ever client secret – and get even more advice, tips, plus stories that I won’t put on the internet? Come and join the Yes Yes Family – it’s free! Just pop your details in below:


Photo Credits: heytherejesus, quinn.anya, sam.kronick and Goce Mitevski via Compfight cc

46 Comments

  • Andrea

    Reply Reply August 2, 2013

    You rock, as always, Marsha! I actually smiled a big toothy grin when I read your question because that’s exactly what I would do if someone asked me how my week has been. It’s absolutely perfect! Let’s the person know that you actually want to learn about them – not just make small talk! – and, as you said, allows them to be as vague or detailed as possible.

    My go to is almost always “Where are you from?” (I live in Los Angeles and NO ONE is actually from here.) I try to take it from there, but I’m officially switching to “How’s your week been so far?” starting now.

    Congrats on the book, by the way! So exciting!!

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply August 2, 2013

      What a lovely comment, thank you so much!

      I live in Toronto, where “Where are you from?” is also often an easy and obvious question, as (being the most multicultural city in the world), many people have accents that show they’re not from here. But I’m so glad “How’s your week been so far?” is a hit with you!
      And I think you’re absolutely right that it suggests that you do actually want to learn about someone.

      I really believe this is the KEY to good networking – or Making Interesting Friends:
      Actually having a GENUINE interest in people, that lead to GENUINELY enjoyable conversations.
      (and if they don’t…this person is not a new interesting friend for you. And that’s ok).

  • Lorna

    Reply Reply August 2, 2013

    I love this Marsha. Especially the conversation cul de sac from “Where do you live?” I think conversations about the weather often end up in the cul de sac too. I hate small talk too and agree that getting your “opponent” (isn’t it awful that I sometimes think of it that way?) talking is the best way to have a nice conversation. I will definitely use the “how’s your week” question the next time I am in a new people situation. Thanks!

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply August 2, 2013

      Ha ha, it CAN feel like an “opponent” sometimes, but finding out things that can help you start to take a genuine interest in that person can help turn them into an “ally”!

      Glad you’re into trying, “How’s your week been?”!
      I’d love to know how it goes.

  • Isabel

    Reply Reply August 2, 2013

    Yet another gem of wisdom Marsha. I will be asking people about their weeks and what was the best part from now on! Thank you for sharing such brilliant nuggets of advice with us.

  • Elise

    Reply Reply August 2, 2013

    Marsha,
    This post really resonated with me because when I moved from California to the DC Area, I noticed that people would always ask, “what do you do?” right away. For some reason, it just bothered me and felt like I was always having the same conversation with the same elevator speech. Boring! I love all the questions you pose, and sometimes I have fun just asking random questions and seeing the response. I think the key is to make sure they get to talk about themselves…and like you suggest, keep it vague enough so that they can take it in any direction.

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply August 2, 2013

      It DOES lead to the same conversation, it’s true!
      So that, even if you don’t feel like you want to curl up, it can still be unappealing.

      Glad you’re in agreement about getting them talking about themselves and letting *them choose the direction!

  • Holly Sugrue

    Reply Reply August 4, 2013

    Marsha you are hysterical!! I can totally relate to your story. I have been at events and have just repeated the same pre-planned script about myself. I love your idea of asking about someone’s week – brilliant. I can’t wait to try it out!! Congrats on getting the job in the end.
    So Marsha how has your week been? (see I told you I couldn’t wait – LOL)

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply August 4, 2013

      Ha ha, thanks Holly! My week’s been great, thank you! Highlight so far was…. all these nice comments!

      Glad to give you a new tool for conferences :)

  • Aimelie Ronquillo

    Reply Reply August 4, 2013

    Marsha, that’s freaking brilliant!! I hate small talk as well, but can totally see myself saying that when i’m in a small-talk situation. Thanks so much for sharing. I’ve really been enjoying your posts and it’s made me look at being social, in a whole new light. :-)

  • Shana LaFore

    Reply Reply August 6, 2013

    Ha! Love this Marsha, You are, as always, spot on and hilarious! Asking someone how their week has been is a great way to start a conversation, no pressure, but not superficial either. It also allows people to make a choice to talk about whatever aspect of the the week THEY want to talk about it. Great post!

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply August 6, 2013

      Thanks, Shana! Yes, it’s nice when you give someone the option to choose what they’ll do all the talking about, and you can sit back. Win-win!

  • Solveig

    Reply Reply August 16, 2013

    I love this post! Your proposed no-small-talk question is just brilliant. First of all, it is positive, yay! Second of all, it is all about the other person, not about you, and not in a superficial way.
    As always, love your blog Marsha!

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply March 14, 2014

      Thanks, Solveig. Yep – positivity, and getting people to talk about themselves are the KEYS, aren’t they?

  • Rachel

    Reply Reply August 16, 2013

    Yes! This is the best and safest question!

    The “where are you from?” question is always a little dangerous when I get asked it because I immediately have to size up whether the person is actually interested in the fact that I’m from just outside London OR whether they can’t figure out what my ethnic background is and think that this is a good way of finding out (hint: it isn’t). Either way it ends up in either a kind of underwhelming cul-de-sac or a kind of passive aggressive awkward one.

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply March 14, 2014

      I’m with you on the Where are you from?, and living in cities full of second and third generation immigrants, know what a pain in the bum this question can be!

  • Holly Berkley

    Reply Reply September 18, 2013

    Love this question….it’s delightfully open-ended.

    When I was living in the UK and France, I found that Europeans frequently think asking “what do you do” is rather rude, even though it’s quite common here in the US. And if they don’t have official “work,” e.g. are a mom, it can make them feel bad/less than/defensive. Not a good way to start a conversation!

    I learned to ask “How do you spend your time?” with a big smile, in social situations, and they could take it wherever they wanted. Fun.

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply September 19, 2013

      Ooh, I *love* “How do you spend your time?” – you’re right that, as long as it has a smile, people can enjoy how they answer it.

      Thanks, Holly!

  • ceciliamoorcroft

    Reply Reply September 19, 2013

    I love this as always Marsha. I hate asking people what they do and I love your question (and follow up). I like to ask people what they enjoy doing. That might be their job, or other stuff and if they’ve got nothing, then I mention that I’m a life coach and friend them on facebook. Believe or not, I’ve gotten clients that way. ;)

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply September 19, 2013

      Oh, Cecilia, I LOVE this!
      Not only a great question, but a GREAT way to find someone who needs you at the point they need you, in a natural, comfortable and mutually happy way!
      Nice one!

  • Maggie

    Reply Reply March 14, 2014

    I love your suggestions. They’re specific, spiced with humor, and your style is so genuine. I’ve read several of your blog posts, and I particularly love your videos (your wigs are divine!).

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply March 14, 2014

      Maggie! You’ve made my afternoon, thank you! (glad you like the wigs :) )

  • Adrian

    Reply Reply May 24, 2014

    Well done on the XFM. Fantastic station and me being in my 40s, I say to my children that I’d have lived a station like XFM when I was a teen. They would have played all sham69, the jam, sex pistols etc that R1 & capital weren’t so keen on. Also how’s your week going is so cool. It’s Saturday today and I’ve already considered How’s your weekend going? Thanks for a great read. Adrian

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply July 26, 2014

      Adrian, yes! I love a “how’s your weekend”.

      Also, love your love for Xfm! Truly the greatest radio station on the entire planet.

  • Catriona

    Reply Reply July 25, 2014

    Oh my goodness that’s BRILLIANT!! Sheer genius! I HATE small talk, and am horrible and awkward at it, especially answering the “what do you do” question (so very frustrating and boring!) that I’m asked by everybody all the time! Thank you for solving my how-do-I-talk-to-people-without-making-the-conversation-come-to-a-grinding-halt problem! I will be using this little trick for now own. I can only hope that anyone I may ever be encountering will have read this blog too, thus ending my living social interactions nightmare! =O So simple, yet so effective! Thank you! =D

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply July 26, 2014

      So glad you’re into it! You’ll have to let me know how it goes. Also, I think I need to write something about how to answer, “What do you do..”, because I often feel the same way!

  • Marcie

    Reply Reply September 24, 2014

    Oooo I love this! I was cursing myself a couple weeks ago for not having brushed up on my Marsha tips before I went to a networking event…annnnd I crashed and burned. So freakin awkward up down and sideways for all. I love that you remind us of the basics, hello why didn’t I think of that??! So appreciating you- and laughed REALLY hard when you said what would happen if you told the truth, thanks for the laugh and the good content, as always. I’m forwarding your site to one of my clients right now!

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply September 24, 2014

      Marcie! Thanks so much for letting me know! And I’m glad the sit-com bit made you laugh. There are a LOT of times in my life I think telling the truth would be funny….

  • Amy

    Reply Reply October 2, 2014

    Thank you for this simple, yet profound question. My mind seems to go to mush when I am trying to open up a conversation with people. The weather always comes up but it is so cliche.

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply October 2, 2014

      Bless, you Amy.
      I think the weather is ok as an “in” – sometimes you need one small talk question just to say, “Hey, I’m a normal person with good judgement”. Then you can pounce with the “How’s your week been?” – and get into deeper, more fun conversations!

  • Herp Derpenstein

    Reply Reply October 16, 2014

    Wow… I never actually thought about this opener before. Very interesting.
    The thing is, “How was your week?” or “How was ?” are never productive questions because they always result in “it was alright” or “pretty good”.
    Following them up with “What was the best part about it?” though – that’s an interesting one. I guess I never used it because it felt too intrusive.
    My problem with this follow up however is that after you finish exploring the other person, they will inevitably feel inclined to ask you the same question (out of genuine interest, or out of politeness), and I can’t bear to answer that question because I rarely wander away from my daily routine of studying, exercising and internetting. I never have anything to say that I didn’t say previously – I’m like a broken record to many people.
    So what do I do? do I come up with stories that I can use when people ask me what was my favorite part about a week or a holiday?

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply November 2, 2014

      Hi Herp!
      The joy of this question is that they get to choose how to answer it, so it’s not specific enough to be intrusive.

      As far as what you say – I know that you don’t do everything exactly the same every week (because your writing is too human for you to be a robot), so I’d advise you just pick the thing you liked most that was different. What did you enjoy most in your studies? Or in your interneting?

      See – not broken record then!

  • Catie

    Reply Reply May 20, 2015

    First I have to say your photo of the “There’s always money in the banana stand” poster is awesome; my husband is obsessed with Arrested Development.

    I’m so intrigued by your methods of connecting with people. I’m by nature an introvert so being outgoing (or at least seeming to be outgoing) has been a struggle for me. I’m going to my aunt’s lakeside cottage this week with lots of family, so I’m going to practice your “How has your week been” and “What was the best part” on family I haven’t seen in a while.

    Thanks for all your tips!

    PS – Do you podcast? I found you on the Art of Charm podcast and I enjoyed that episode so much I listened to it twice. I would totally listen to you if you had one of your own!!

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply May 20, 2015

      Catie! You are the FIRST person to comment on that AD picture, so thank you!

      Podcasts: one is on the cooks. Very embryonic right now, and likely to be story-based. But if you haven’t already, in the meantime I’d suggest joining the Yes Yes Marsha Mailer Family because, as well as free weekly email coaching, I sometimes make secret videos *just for them and not made public. You can do that, here: yesyesmarsha.com/names. But thank you! That’s a lovely thing to say, and I’m so moved that you listened twice.

      Hope it goes well at the auntie’s this weekend!

  • Lisa

    Reply Reply June 12, 2015

    I am so thankful to have found you! I am going to a major networking conference this summer and was so unsure of how to begin. Now I know what to say – “How is the conference going for you so far?” Then I will follow up with “What’s been the best part?” I am all signed up for your email newsletters because I can use all the help I can get!

    • Marsha (Yes Yes Marsha)

      Marsha Shandur

      Reply Reply June 12, 2015

      Lisa! I’m so thrilled you found it so helpful! If you feel moved, please do come back and let me know how it went.

      Warmly!

      xxyyM

  • SV Accelerator

    Reply Reply February 3, 2017

    wow! that’s a superb opening

  • Eyad

    Reply Reply March 23, 2017

    I was asked that question as an opener on an online dating site, and I found myself replying with an interesting and substantial answer. I was like wow that is a good opener, so I googled it and this post was the first one I opened. Really enjoyed reading it, and I even read all the comments lol. Subscribed because seems like you have helpful info that is interesting at the same time :) Thank you Marsha

    • Marsha (Yes Yes Marsha)

      Eyad makes me so happy!

      And, actually, isn’t the first time I’ve heard it’s a winning question in dating :) Hope it brings you some great luck!

  • Deep Questions

    Reply Reply August 18, 2018

    Marsha, your style is really unique and we are sure it must have helped many people.

  • Deep Questions

    Reply Reply August 26, 2018

    I love all the questions you pose, and sometimes I have fun just asking random questions and seeing the response. I think the key is to make sure they get to talk about themselves

  • A

    Reply Reply July 13, 2019

    https://www.reddit.com/r/Tinder/comments/6325kt/hey_hows_your_weekend_going/
    I will NEVER respond to such a lazy, unpersonal, uncreative so called “conversation starter”.
    Please read this.
    Q: “How come guys get annoyed when women use that as an opening message?”
    A: “Probably the same reason a lot of guys get annoyed at girls who just say “Hi”. Guys have to do a lot of dancing around to entertain and impress women on tinder, and it gets annoying when women just use lazy pickup lines to throw it in the guy’s court to make a move instead of just starting a conversation off themselves.”
    “Because it’s boring & generally leads to mindless small-talk that doesn’t go anywhere.”

    • Marsha (Yes Yes Marsha)

      Having interacted many times with guys, girls and enbies on Tinder, I regret to inform you that ALL GENDERS can be bad at communicating and asking boring questions. If you had read the whole post, you’d see that there is a follow-up question that makes it specific, which is where the magic comes in.

      Though I would like to know, what do you think is a good (and non-lazy!) opening question?

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